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Top Management

Salary for position Call Centre Director in Slovak Republic

Gross monthly salary in Slovak Republic is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
2,151 - 7,506 EUR
10% earn less lthan 2,151 EUR
10% earns more than 7,506 EUR
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Salaries in the survey are expressed in gross.

Based on the Platy.sk salary survey, 80% of people on the Call Centre Director position in the Slovak Republic earn between 2,151 EUR and 7,506 EUR monthly gross.

10% of employees earn less than 2,151 EUR and 10% of people earn more than 7,506 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Call Centre Director typically do

  • Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
  • Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
  • Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
  • Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
  • Collaborate with other departments to align call centre activities with broader company objectives and strategies.
  • Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
  • Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
  • Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
  • Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
  • Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
  • Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

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Position Call Centre Director in the labour market

In the salary ranking,
the job position takes

11. place

Women representation in position

0%

Average age of respondent by position

39

677. place

Cleaner

General labour

Salary group 1

812 - 1,201 EUR

12. place

Medical Advisor

Pharmaceutical Industry

Salary group 2

2,875 - 6,352 EUR

11. place

Call Centre Director

Top Management

Salary group 2

2,151 - 7,506 EUR

10. place

Economic/Financial Manager

Top Management

Salary group 2

2,310 - 7,326 EUR

1. place

Development Director

Top Management

Salary group 3

3,487 - 13,075 EUR

Is this salary range too huge?

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  • Salary for the position by region, education, experience, company size, age
  • Distribution of respondents into wage bands
  • Salary range from 1st to 9th decile
  • A breakdown of all monitored non-financial benefits
  • Analysis of financial benefits
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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Call Centre Director.

The total gross salary for the position Call Centre Director ranges between 1,770 EUR and 13,229 EUR per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Platy.sk to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Call Centre Director have a total gross salary of at least 7,506 EUR per month.

10% of the highest-earning employees in this position have a total gross salary higher than 7,506 EUR per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 2,151 EUR per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Call Centre Director earns 4,822 EUR per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Platy.sk you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Call Centre Director, we currently have 51 verified respondents collected.